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All products within Warranty:

We are an official service agent for Panasonic, Sony, Sharp and Toshiba.

If you have purchased a product from one of these manufacturers we will be able to repair any problems you encounter during the warranty period.  In the event our engineers cannot locate a fault there is a standard charge of £45 including VAT . This fee is waivered if the product has been purchased from Eric Alcock Ltd.

All faults should be repaired within 96 hours providing availability of parts.

If the faulty product was purchased direct from Eric Alcock Ltd, we offer the free loan of similar equipment until your product is repaired.  If the product has not been purchased from Eric Alcock Ltd a charge of £20 applies for loan equipment.

For television repairs we offer a home call out service.  For larger appliances we can arrange collection and delivery of the faulty product.  Any faulty items can also be brought to our stores or to our service department. Delivery charges may apply if product was not purchased from Eric Alcock Ltd.

All products out of Warranty:

Customers have the choice of bringing their product to the service dept or to the shop where a £35 deposit is required to inspect the goods.  This will come off the invoice if the product is repaired by our engineers.  In the event the product is beyond economical repair this fee will be kept as an inspection charge for our time, however if you purchase a direct replacement product from us, the £35 fee will be taken off the cost of the replacement product.

All chargeable repairs are given a 90 day warranty with 12 month warranty for parts.

You may track the status of your repair by calling our service department after 48 hours.

We are a Panasonic engineering service agent. www.panasonic.com